Technical Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Guarantee

  • Every single help request you submit to us will be dealt with within maximum 1 hour. If for any reason whatsoever your ticket or email calls for further assistance from an admin, we’ll forward it and leave a note to inform you that your issue is being examined. If you order the Managed Services package, all of the server management tasks included there will be completed at a time of your preference.

  • Top quality support service

  • A Top–Class Help Desk Service

  • We will be at your disposal 24x7x365 to reply to any queries that you may have regarding our Control Panel or any of the applications that we have preinstalled for your convenience on the dedicated server. In case you also need support handling server management tasks, you can have a glimpse at our Managed Services package, which includes data backup storage space, OS updates every week, server monitoring and rebooting services, plus software installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have equipped our Control Panel with a circumstantial knowledgebase, which includes exhaustive explanations of all its features and functionalities. Also, we have filmed in–depth video tutorials that will further disclose to you how to carry out a specific action or troubleshoot a frequently experienced issue. The educational articles and the video tutorials are readily reachable from each Control Panel section through the Videos and Help buttons in the top right corner.