The accessibility to the customer and tech support that a cloud web hosting company offers will tell you a lot for the services which they provide too. If you're allowed to use only email messages and / or tickets, you have most likely found a reseller and not the actual website hosting supplier. When this is the case, you'll have to wait for several days in order to get an issue resolved as the reseller may not be checking their communication regularly or they may have to get hold of the actual website hosting company for further help. If the supplier offers you various means of communication with quick response time which are available at any moment, they're almost certainly the top provider, not a reseller. So you will reap the benefits of well-timed assistance and quality support because they will have instant access to the servers where your account is. No matter what the trouble - technical or sales, it is generally much better to have the option to communicate with your hosting company right away via your favourite method of communication.

24/7 Customer Support in Cloud Web Hosting

We offer 24/7 customer, billing and technical support for all our cloud web hosting plans. Even if you are not our customer yet and you have questions, we can give you a hand without delay and give you the necessary information, to give you the choice to make the very best decision when you obtain a new hosting account. We are available at any moment, including holidays and weekends, and we provide you with various means of communication to contact us - live chat, phone, e-mails and support tickets. For your benefit, we now have a couple of phone numbers around the world, therefore you can call the one which is closer to you. The max response time for your emails and the tickets is one hour. The typical response time is around 15-20 minutes, which means that you can forget about waiting for a few days to receive support for any task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Servers

We're aware how important it is to receive well-timed assistance, particularly when your website is not working effectively for some reason. Our semi-dedicated plans feature 24/7 customer and technical support, so that if something happens, you can use a number of methods to get in touch with us - phone line with a few local numbers internationally, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and basic issues, which means that if you don't have an account yet, for instance, you are able to find extra details for our services, or we can assist you with simpler technical issues. The other two options are for strictly technical matters or anything that's more time-consuming as it is quicker to follow the conversation between you and our support crew. The guaranteed maximum answer time for them is just an hour, the typical one - 15-20 minutes, so you won't need to wait for an entire day so as to get assistance as you may have to do with various other providers.

24/7 Customer Support in Dedicated Servers

We know how important it is to get quick support in general, let alone if you run an entire server, so every single dedicated server that we provide comes with 24/7 support with one-hour response time warranty whatever the issue. This service is free of charge for all the difficulties with your server or the software that was installed from our administrators through the setup, which means that you'll be able to get in touch with us as many times as you need, even during holidays. You can either open a trouble ticket from your billing area or you can send an email, and the actual response time for either of these rarely surpasses 30 mins as we have admins available 24x7. If you want general info about our servers or you have a billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you could employ our live chat service and talk to an agent online. For third-party software support, we offer you a Managed Services upgrade, that you are able to add to your server package from your billing Control Panel.