A live chat is among the methods of communication offered by some hosting companies as part of their support service. Determined by the company, the chat can be used for billing, pre-sales and/or technical assistance. This way of contact is quicker than a support ticket and it'll make it less likely to misunderstand or misspell something compared to a telephone call with a representative. In addition, when the issue that you experience requires some time to be examined and dealt with, you'll be able to do something different at the same time instead of just waiting, as you would have to do if you call. You can also use a live chat support service totally free provided that you have web access even when your web hosting supplier is based in another country and they don't have a local phone number you can call.

Live Chat Support in Cloud Web Hosting

In addition to the telephone and ticket support, our company provides live chat support as well. You will be able to contact us every day, which includes holidays and weekends, and we will give you more details about the cloud web hosting plans that we offer in case you are not among our customers yet, or about basic and billing questions when you already have an account. Although for strictly tech matters you'll have to open a ticket to the tech support team, since such matters will require additional time to be resolved, you can still get in touch with us through the live chat for some tech info. For instance, we will assist you to set up an e-mail address in your e-mail client or troubleshoot various issues, saving you considerable time. Even if our phone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is accessible to all of our potential and current clients. In case you're thinking about a new hosting account, you are able to chat in real time to one of our representatives and get more info about our semi-dedicated plans so that you can select the best plan for your sites. In case you already own an account with us, we'll support you timely with billing, general and 1st level techmatters. Even though in certain cases you'll have to open a support ticket because there're situations that cannot be resolved through a live chat, we will assist you with numerous common tasks, for instance installing an email account in an e-mail client or redirecting one domain to another. This way, you will enjoy prompt assistance and you will save a lot of time.