In case you have purchased a hosting plan and you’ve got some queries relating to a particular feature/function, or in case you have stumbled upon some obstacle and you require support, you should be able to touch base with the respective client service team. All hosting providers deploy a ticketing system irrespective of whether they offer other means of contacting them aside from it or not, since the quickest way to fix a problem most often is to use a ticket. This model of communication renders the responses exchanged by both parties easy to follow and allows the tech support staff representatives to escalate the situation in case, for example, a system administrator should get involved. In the general case, the ticketing system is not directly linked to the hosting space and is part of the billing account, which implies that you will need to have at least two different accounts to get in touch with the customer support team and to actually manage the hosting space. Incessantly signing in and out of different accounts might sometimes be a bore, not to mention the fact that it requires quite a long time for most hosting providers to respond to ticket requests.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from our company, you will never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can swiftly access any trouble ticket whilst browsing through your website files or updating different settings. The ticketing system is being strictly monitored 24/7 by our customer care staff representatives and the response time is maximum 60 minutes, but it rarely takes more than twenty minutes to get help. In contrast to some other web hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you need and request information with regards to any technical or billing issue. Plus, you can read a number of informative articles, which will help you tackle the most common problems yourself.

Integrated Ticketing System in Semi-dedicated Servers

If you have a semi-dedicated server account with our company and you would like to touch base with our customer support team representatives, you will be able to post a support ticket directly from your Hepsia Control Panel instead of going through an entirely different client support platform as you’ll need to do with most hosting companies on the market. Our integrated trouble ticket system will permit you to submit a new ticket without any efforts and to browse through older tickets using an intelligent search filter. You will also be able to take a look at the applicable knowledgebase articles that our system will present to you based on the problem category that you select for your new ticket. You can do all the aforementioned operations without logging out of your Hepsia Control Panel at any time, which means that if you run into any problem or have a question, you can contact our technicians and fix the given problem in no more than 1 hour through a single support platform.